Throughout the customer lifecycle, organizations must continue to improve the way they attract, engage, service and support their customers. Most organizations are actively exploring ways to retain and extend relationships with their high-value customers. In most cases, the top 20% of customers account for 80% of revenue — and 100% of profits — and often have the most demanding requirements. Leading companies recognize the need to understand, anticipate and respond to the needs, behaviours and preferences of their customers.

CoreBiz Technology Solutions Customer Relationship Management (CRM) services target specific customer-focused activities the can enhance customer services. Our CRM consultants possess strong technology and functional skills. These technical skills are focused around the major CRM application vendors, such as SAP, PeopleSoft, Oracle and Siebel. Their functional skills focus on: Customer Self-Service/eService, Sales Force Automation, Marketing Automation and Product/Pricing Configuration. CoreBiz Technology Solutions also has strength in CRM-enabling technologies such as Business Intelligence and Enterprise Application Integration (EAI).

CoreBiz Technology Solutions has industry-specific CRM expertise in Discrete Manufacturing, High-Tech Manufacturing, Industrial Equipment, Oil & Gas, and Financial Services. We offer the following services:

• CRM Assessments
• CRM Software Selection
• CRM Process Transformation and Re-engineering
• Implementation and Integration
• Upgrades / Migrations
• Change Management and Training
• Program Management
• Managed IT Services

Trust CoreBiz Technology Solutions superior project management capabilities to insure the success of your CRM initiative. To learn more, contact COREBIZ.